Refund policy

Refund & Return Policy

At BlackPeak, we craft premium sparkling beverages with care and quality. Because our products are food and beverage items, we follow a strict but fair return and refund policy to protect safety, transparency, and customer satisfaction.

1. Eligibility for Returns & Replacements

We do not accept returns once an order has been successfully delivered, except in the following cases:

The product arrived damaged, leaking, or tampered with.
The product delivered is incorrect or incomplete.
The product has expired, or has less than 30 days of shelf life remaining, at the time of delivery.

If any of the above apply, please raise a request within 24 hours of delivery at contact@blackpeak.quest with:

Your Order ID
A clear unboxing video or photographs showing the issue

Requests submitted after 24 hours, or without valid proof, will not be eligible.

2. Refund & Resolution Process

Once your claim is reviewed and approved, you may choose one of the following:

Replacement — a fresh shipment of the same product, subject to stock availability.
Refund — credited to your original payment method within 7–10 business days.

Refunds are processed only after verification by our customer-experience team.

3. Non-Returnable / Non-Refundable Items

We cannot accept returns or refunds for:

Products that have been opened, consumed, or partially used.
Change-of-mind or taste-preference issues.
Orders placed with an incorrect address or contact details provided by the customer.
Delays caused by the courier, or by factors beyond our control (e.g., natural disasters, strikes, or lockdowns).

4. Damaged Packages in Transit

If you notice visible damage at the time of delivery, please refuse the package and inform us immediately at contact@blackpeak.quest We will verify with the courier and arrange a replacement or refund as applicable.

5. Cancellations

Orders can be cancelled only before dispatch. Once shipped, cancellations or modifications cannot be accepted.

6. Mode of Refund

Approved refunds are processed to the original payment method used at purchase (card, UPI, net banking, or wallet). Cash-on-Delivery orders, where applicable, are refunded via bank transfer or UPI after verification.

7. Late or Missing Refunds

If you haven't received an approved refund after 10 business days:

Re-check your payment account or bank statement.
Contact your payment provider, as processing times can vary.
If it's still unresolved, email us at contact@blackpeak.quest

8. Contact Us

For any refund, replacement, or delivery issue, please reach out to:

📧 contact@blackpeak.quest